Question 1

Cancellation & Refund Policy

Accepted Answer

Asynchronous (Recorded or Reading-Based) Programs
Due to immediate access to course materials upon registration, no refunds are available for asynchronous programs once purchased.

Live Programs (In-Person or Synchronous Virtual)
Refund requests for live programs must be submitted in writing no later than 30 days prior to the scheduled program start date.

Every effort will be made to resolve concerns, including but not limited to offering course substitutions or credit toward future programming.

Please contact Demi Banchs, Continuing Education Director, at info@cthcnj.com for additional information or to submit a grievance.

Question 2

Grievance & Refund Policy

Accepted Answer

When a complaint, either verbal or written, is filed with the Continuing Education Director, the following procedures are followed to achieve resolution:

Presenter Concerns
If the grievance relates to a speaker, presenter, instructional material, or educational methodology, the participant is encouraged to first address concerns directly with the presenter. If the presenter is unavailable, or if the concern remains unresolved, the participant should submit the grievance in writing to the CE Director. The Director will review the complaint and communicate feedback to the presenter while maintaining the confidentiality of the complainant whenever possible.

Program Content, Facility, or Activity Concerns:
If the grievance concerns a continuing education program’s content, delivery level, accessibility, or the facilities where the event is held, the CE Director will review and address the concern. Possible resolutions may include, but are not limited to, a partial refund, full refund, substitution with another course, or credit toward a future program.

Formal Grievances and Social Work Consultant Involvement:
If a participant is not satisfied with the initial resolution, they may submit a formal written grievance to the CE Director. A written response will be provided within 30 days of receipt of the formal grievance.

The Social Work Consultant will be involved in the resolution of all grievances filed by social workers. For grievances filed by participants from other professional backgrounds, the Social Work Consultant will be consulted when deemed appropriate based on the nature and complexity of the grievance.

All grievance resolutions will be documented in accordance with ACE standards.

Question 3

Program Schedule

Accepted Answer

These schedules are based on Eastern Standard Time (EST)

Live In-Person

Live Virtual

Question 4

Continuing Education Credit

Accepted Answer

Play Therapy
Children's Trauma Healing Center is approved by the Association for Play Therapy to offer continuing education specific to play therapy.
APT Approved Provider No. 24-749

Social Work
Children’s Trauma Healing Center, provider # 2430, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. 
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ACE provider approval period: 07/22/2025–07/26/2026. 
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Counseling
Children’s Trauma Healing Center, provider # 2430, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. 
ACE provider approval period: 07/22/2025–07/26/2026. 
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New Jersey Counselors: Eligible for CE credit under N.J.A.C. 13:34-15.4(a)1.
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Pennsylvania Counselors: Eligible for CE credit under Pennsylvania Code 49.36(a)2.
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Please Note: To receive credit, participants must complete all required program  components indicated. CE certificate will be automatically issued upon completion of all required program components.

Question 5

Accommodations for the Differently Abled

Accepted Answer

Children’s Trauma Healing Center’s training facility is handicap accessible. Individuals needing special accommodations, please contact us at info@cthcnj.com.

Question 6

Disclosure Statement

Accepted Answer

Continuing Education Program Disclosure Statement
At Children’s Trauma Healing Center, we are committed to delivering high-quality, ethically sound, and transparent continuing education programs. Our training content is designed to meet the professional development needs of clinicians and is developed in alignment with the standards of the Association of Play Therapy (APT) and the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program.

Demi Banchs serves as the presenter, reviewer, and administrator for all continuing education offerings. This role structure is disclosed in accordance with APT and ASWB ACE standards to ensure transparency regarding the development, content, and delivery of educational programming.

Programs offered for ASWB ACE credit are reviewed by a licensed social work consultant to ensure relevance to clinical social work practice and compliance with ACE quality standards.

Commercial Support & Conflicts of Interest:

Children’s Trauma Healing Center does not receive commercial support for any continuing education programs.
There are no known conflicts of interest or financial relationships with any commercial entities related to the content of this program.
Any potential conflicts of interest or relevant affiliations that may impact program content or structure will be disclosed to participants prior to the start of the program.

This approach reflects our commitment to providing an inclusive, unbiased, and high-integrity learning environment for all participants.

Question 7

Discount Opportunities

Accepted Answer

We’re committed to making high-quality training accessible to those supporting children and families. A limited number of discounted registrations are available for the programs listed. All discounts require approval prior to registration and must be obtained by contacting us directly.

Group Discount
For teams from the same organization:
10% off for groups of 3–4 participants
15% off for groups of 5 or more participants
To qualify, participants must register together.

Student Discount
Students currently enrolled in a master’s-level graduate program in a mental health profession (e.g., professional counseling, school counseling, social work) are eligible for a 15% discount. 
Proof of current enrollment is required.

Service-Based Discount
Therapists are eligible for a 20% discount if they meet any of the following:
Accept Medicaid clients
Work in a nonprofit setting clinically serving children and families
Serve as a school counselor or social worker in a Title I school
Verification of employment or licensure status may be requested.

To inquire about a group, student, or service-based discount, please contact us, info@demibanchs.com, prior to registering. If approved, you’ll receive a custom discount code to apply at checkout.

Discounted spots are limited and offered on a first-come, first-served basis.

Please note: Discounts cannot be combined. If eligible for multiple discounts, the highest applicable discount will be applied. Previously provided coupons for attending workshops cannot be combined with other discounts.